IT Engineer (Desktop Support) - LUCKY JOINT CONSTRUCTION PTE. LTD.

Roles & Responsibilities

Job Description

• Configure and manage critical systems, including Active Directory (AD), telephony, video conferencing, access points (AP), firewalls, VPNs, and more. Monitor and analyse the performance of LANs, WANs, and wireless networks to ensure optimal functionality.
• Configure laptops and desktops for new and existing staff, perform system backups, and handle disaster recovery (DR) as needed. Ensure all automatic system backups are in place.
• Apply system patches after hours to maintain system stability and security. Perform routine system checks to ensure continuous operations.
• Work with third-party support vendors to resolve technical issues. Participate in IT auditing and documentation to ensure compliance with company policies.
• Provide IT support for approximately 200 users, managing user accounts and roles within the ERP system. Troubleshoot login issues, assist with basic system navigation, and resolve minor technical problems.
• Monitor ERP system performance, address minor issues, apply updates, and generate routine reports for departments like finance, HR, and inventory. Customize reports based on user requirements.
• Maintain documentation for common IT processes, user guidelines, and troubleshooting procedures. Optionally, assist with creating and launching new business processes within the company.
• Perform routine backups, monitor system security, and follow compliance protocols under the guidance of the IT team.

Requirements

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Tell employers what skills you have

Veeam

Microsoft 365

Video Conferencing

Troubleshooting

CCNA

Laptops

Active Directory

VMware

Administration

Auditing

Wireless

Telephony

Aruba Wireless

Cisco Meraki

Hyper-V

Disaster Recovery

Virtualization

Technical Support