MNC Desktop Engineer Support / IT INFRASTRUCTURE ENGINEER / Good Pay + Good Bonus / 5 days Woodlands

Roles & Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Support Engineers
• Troubleshoot problems associated with network connectivity, and workstation hardware / software
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Good Pay + Good allowance + Good Bonus

Tell employers what skills you have

Technical Documentation

Troubleshooting

Microsoft Office

Hardware

Inventory

Active Directory

Administration

Windows Server Administration

Information Technology

Computer Hardware

Wireless

Veeam Backup

MS Word

Networking

Windows

Mobile Devices

Customer Service