Desktop Engineer

Roles & Responsibilities

An IM3 Asia Desktop Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Key Responsibilities

• User Support : Troubleshoot hardware and software issues for end-users, both on-site and remotely.
• Technical Assistance : Manage user accounts, provide application support, and assist with installations and migrations.
• Maintenance : Install and configure software, maintain IT peripherals, and perform data backups.
• Issue Resolution : Handle IT-related requests, track incidents, and follow up with vendors to resolve problems.
• Client Interaction : Maintain strong client relationships and provide a high level of customer service.

Required Skills

Working Location - Bishan

Tell employers what skills you have

Excellent Communication Skills

Account Management

Troubleshooting

Windows 10

Technical Assistance

Hardware

Ability To Work Independently

Laptops

Active Directory

Windows 7

Application Support

Operating Systems

Windows

Customer Service