Senior Desktop Engineer

Roles & Responsibilities

As an IT Specialist in the IT Discipline, we provide extraordinary standards of service for users' operations. You will conduct inventory, carry out maintenance, implement troubleshooting, and repair all critical hardware. You will be the frontline for communicating with all users, including leadership, to provide key updates and ensure compliance with standards and security policies. Additionally, you will give roving support and training throughout. You will collaborate with technology teams to identify gaps in our hardware and service levels. Finally, you will passionately seek opportunities to eliminate inefficiencies and non-value added tasks.

Role Responsibilities :

• Ensure compliance for all IT standards and security policies
• Develop instructional documentation and provide training to users
• Driving support for users for all IT needs
• Identify gaps across hardware and services and then execute initiatives to improve quality of service
• Ability to be onsite at required times
• Assist in maintaining accuracy and relevance of the technical knowledge-base
• Ensure service of Conference Room Technologies are operating
• Printer Support

Role Requirements & Applicable Technologies

Tell employers what skills you have

Work Autonomously

Troubleshooting

Verbal Communication

Hardware

OSX

Inventory

Active Directory

DHCP

Agile

Computer Networking

Networking

Time Management

Windows

TCP

Authentication

DNS

UDP