Desktop Support Engineer

Roles & Responsibilities

Role : Desktop Support Engineer

Job Description & Requirements

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary & / or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation / upgrade project.
• Manage client platform implementation / upgrade project.
• Perform on research / evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business & / or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards / best practices to ensure operation consistency across project / facility management teams.

Mandatory Skill : CompTIA A+ or ITIL

Work Location : Depot Road

Tell employers what skills you have

Outlook

A+

Troubleshooting

Microsoft Office

Construction

Windows 10

Hardware

Laptops

Presales

Windows 7

Computer Hardware

Service Level

Operating Systems

Windows

ITIL

Technical Support