Desktop Engineer

Roles & Responsibilities

About the Role

We are seeking a proactive and hands-on Desktop Engineer to join our IT team. The role involves supporting end users, maintaining IT hardware / software, and ensuring smooth daily operations. You will be part of a dynamic environment where problem-solving, responsiveness, and teamwork are critical.

Key Responsibilities

• Provide Level 1 & 2 desktop support for end users, including troubleshooting hardware, software, OS, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
• Manage user accounts, Active Directory, and standard IT requests.
• Support Microsoft 365, Windows OS, and common enterprise applications.
• Participate in on-call rotation ( 24x7 support, one week per month ).
• Perform hardware setup, equipment relocation, and occasional heavy lifting of IT equipment.
• Ensure IT assets are tracked, secured, and maintained in compliance with company standards.
• Collaborate with other IT teams to resolve escalated issues and support projects.

Requirements

Nice to Have

Why Join Us

Tell employers what skills you have

A+

Troubleshooting

Hardware

Ability To Work Independently

Ticketing

Laptops

Active Directory

Scripting

IT Operations

Windows OS

JIRA

Networking

Windows

Mobile Devices

ITIL

ServiceNow

Troubleshooting Hardware

Technical Support