Desktop Support Engineer

Roles & Responsibilities

Job Description & Requirements

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills

Tell employers what skills you have

Outlook

Asset Management

Troubleshooting

Microsoft Office

Windows 10

Hardware

Laptops

VIP

Windows 7

Computer Hardware

CCTV

Service Desk

Operating Systems

Windows

Software Installation

Technical Support