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Desktop Support Engineer

Desktop Support Engineer

OPUS IT SERVICES PTE LTDIslandwide, SG
9 days ago
Job description

Roles & Responsibilities

We are looking for Desktop Support Engineers with helpdesk experience! Candidates are expected to handle IT helpdesk support. Government project which requires security clearance (CAT2 / CAT2A). Location is at Science Park.

  • IT trained with IT frontline experience.
  • support consists of IT service management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on / off boarding of systems, hardware / software support
  • Address and resolves basic incident, walk-in and requests, logs all incidents and requests; engages subject matter experts to resolve incidentas that are beyond the scope of their ability or responsibilities
  • Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.
  • Document resolutions and update self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.
  • Network troubleshooting, both wired and wireless using Fluke testing device.
  • Verification of whitelisted USB device and to perform whitelisting of USB device.
  • Troubleshooting of hardware problem for PCs and PC peripherals and reporting to vendor for reture merchandise authorization (RMA)
  • Software installation, elevated administrator access requirements and software security compliance checking for onboarded / corporate systems.
  • removal and secure erasing of storage media for write-off
  • Secure token connectivity issue
  • Password reset for corporate user accounts.
  • Expected to move IT equipments with the proper handling tool

Requirements

  • Candidates with helpdesk experience is advantageous
  • Able to handle helpdesk duties
  • Good communication skills
  • Willing to wait for clearance before commit work (clearance time around 4-6 weeks)
  • Tell employers what skills you have

    IT Service Management

    Troubleshooting

    Microsoft Office

    Windows 10

    Hardware

    Laptops

    VIP

    Windows 7

    Computer Hardware

    Wireless

    Network Troubleshooting

    Authorization

    Operating Systems

    Windows

    Software Installation

    Technical Support

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    Desktop Support Engineer • Islandwide, SG

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