Director / Deputy Director, Trade Documentation - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

Role Overview

The Director / Deputy Director, Trade Documentation, leads the Chamber’s Trade Documentation operations and reports to the Chief Executive Officer. This is a leadership role and upholds the Chamber’s mission as a trusted centre for Trade Documentation Services, ensures regulatory compliance, drives service excellence, manages key relationships, and contributes to membership engagement and retention.

Key Responsibilities

• Trade Documentation & Regulatory Compliance

Lead and oversee the full suite of Trade Documentation Services, including the issuance and endorsement of Certificates of Origin (CO), other trade / shipping, and non-standard trade documents, including ATA and TDB-BOFT Carnets.

Ensure consistent compliance with all applicable regulatory policies and guidelines governing Trade Documentation Services.

Lead the development and enhancement of CO and Carnet systems. Coordinate with internal teams and external vendors on technical and operational project requirements. Proactively explore and evaluate emerging technologies to enhance efficiency and future-proof the Chamber’s Trade Documentation Services.

Engage proactively with users of Trade Documentation Services to raise awareness of the Chamber’s offerings, enhance client experience, and drive membership growth and retention.

Serve as the Chamber’s key liaison with government authorities on trade regulations, documentation, and facilitation matters. Maintain strong and effective relationships with regulatory bodies.

Handle queries and verification requests regarding the authenticity of trade documents issued by the Chamber. Oversee proper document retention and the secure warehousing and destruction of confidential documents.

Conduct CO and Carnet presentations and training programmes. Maintain a systematic training and orientation programme for trade documentation staff and ensure high standards of performance.

Tell employers what skills you have

Negotiation

Taxations

Management Skills

Leadership

Operational Excellence

Regulatory Compliance

Interpersonal Skills

Supply Chain

Strategy

Stakeholder Engagement

Trade Finance

Compliance

Project Management

Pressure

Service Excellence

Facilitation

Shipping

International Trade