ERP Technical Specialist-Epicor Kinetic - MIT SEMICONDUCTOR PTE. LTD.

Roles & Responsibilities

MAIN DUTIES AND RESPONSIBILITIES :

• Platform management, support & performance
• Manage and support our Epicor ERP system, including customization and integration to meet business needs.
• Provide Tier-2 / 3 support for Epicor incidents related to customizations, BAQs, BPMs, Service Connect and API failures. Perform root-cause analysis, SQL tuning, index recommendations and liaise with Epicor Support when needed.
• Design & deliver reporting and analytics
• Build, validate and maintain complex BAQs (performance-tuned, secure, reusable) as canonical data sources for UI and scheduled reports.
• Create operational dashboards and KPI tiles (Epicor dashboards / GROW integration / exported datasets) for execs, operations and shop floor.
• Kinetic UI customizations & experience
• Implement and maintain Application Studio customizations (fields, pages, conditional UI, widgets) and ensure changes are upgrade-resilient and documented.
• Automation & business logic
• Author and maintain BPMs and Epicor Functions for process automation, validations, and system-side business logic; ensure unit testing and rollback plans.
• Integrations & APIs
• Implement integrations using Epicor Service Connect, the Kinetic REST / OData APIs and middleware as needed; own security for API keys, tokens, and scopes.
• Governance, documentation & release management
• Maintain versioning and deployment documentation for BAQs, BPMs, Application Studio layers, and integrations. Enforce change control, pilot testing (pilot DB), and backout procedures.
• Enablement & consultant stewardship
• Reduce reliance on external consultants by upskilling internal stakeholders, running regular knowledge-transfer sessions, creating runbooks and onboarding guides.
• Upgrades & continuous improvement
• Lead Epicor patch / upgrade technical tasks, regression testing of custom objects and coordinate functional validation. Keep the platform current with Epicor’s roadmap and new features.

QUALIFICATIONS & EXPERIENCE :

Tell employers what skills you have

Troubleshooting

Process Automation

T-SQL

Release Management

Regression Testing

SQL Tuning

UI

Web Technologies

Stewardship

SQL

Change Control

Systems Engineering

Manufacturing

Epicor