Manager, Solutions Architect

Roles & Responsibilities

WHAT YOU’LL DO

The One-Time Services division is committed to customer value realization during crucial points in their lifecycle as their Braze adoption and strategic requirements evolve and grow.

Our goal is to facilitate smooth activation of all contracted Braze entitlements, accelerate time-to-value, and ensure an outstanding customer experience delivered by our Braze subject matter experts and partners.

We champion a collaboration and development mindset to propel Braze's continuous growth and our people's ongoing skills and career progression.

As the Manager for our Solutions Architects in APAC, you will spend your time supporting the people development of Solutions Architects & driving progression of the integrations function focused on the work conducted by those resources. You and your team will provide exemplary customer experience, supporting our customers at crucial points in their lifecycle to achieve their goals with Braze.

Team & Function Management :

• Be a present leader, managing a team of 3-7 Solution Architects, including hiring, nurturing and coaching, and maintaining employee satisfaction
• Drive functional development (pricing and packaging, operational delivery, client facing workshops and deliverables) on behalf of the Solutions Architect stakeholder group
• Represent the Solution Architects within One-Time Services leadership forums
• Be responsible for your team achieving their KPIs - ACV activated and CSAT
• Guide your team in managing their clients throughout their integration lifecycle and be a point of escalation for clients in your team’s portfolio
• Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate
• Manage inbound and outbound pipeline for your team and resource allocation
• Work closely with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices
• Collaborate with Customer Onboarding leadership stakeholders
• Support and design tools that will enhance the efficiency of customer onboarding

WHO YOU ARE

Tell employers what skills you have

Influencing Skills

Tape

Management Skills

Mac

Customer Experience

Architect

Architects

Replication

People Development

Customer Value

Windows Operating Systems

Entitlements

SaaS

Pricing

People Management Experience