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Air Freight Import Customer Service Executive (East, Alternate 5.5 days) - JL

Air Freight Import Customer Service Executive (East, Alternate 5.5 days) - JL

PASONA SINGAPORE PTE. LTD.Islandwide, SG
1 day ago
Job description

Roles & Responsibilities

Position : Import Customer Service Executive (Job ID : 19687)

  • AWS + Variable Bonus
  • Company Shuttle Bus
  • 1 day additional leave provided

Company : Freight forwarding

Location : Changi (Shuttle Bus - 2 ways transport)

Job Description :

  • Act as single point of contact for Airfreight Import
  • Manage internal and external customers for the movement of import shipments
  • Follow up on urgent shipments pro-actively
  • Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
  • Ensure that customers’ expectations are being met and mapped in SOP
  • Regular Business Review with Customers – MBR or QBR
  • Perform ad hoc tasks as assigned by Immediate Superior
  • Perform End to End Process which include Billing
  • Follow up with Customer on any Billing Disputes
  • Job Requirements :

  • Able to communicate verbal and written in English language with relevant clients and stakeholders
  • Required to work on Saturday (Twice a Month)
  • Experienced in Airfreight Import
  • Good working attitude
  • Able to work with different levels of stakeholders
  • Able to work on weekends if required
  • Able to use Microsoft Excel for Reporting
  • Interested applicants please send your resume to Jing Ling with email subject header "Job Application for Import Customer Service Executive (Job ID : 19687)" .

    We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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    Tan Jing Ling

    EA Registration No : R24124404

    Pasona Singapore Pte Ltd

    1 FINLAYSON GREEN #09-02 SINGAPORE 049246

    Email : jingling@pasona.com.sg

    URL : www.pasona.com.sg

    EA License No : 90C4069

    Tell employers what skills you have

    import documentation

    Microsoft Excel

    Cargo Handling

    Import

    Import / Export Operations

    Air Freight

    Cargo Warehouse Operations

    Freight and Cargo Claim Administration

    Freight

    Import management

    Air Cargo Operations Management

    Import Logistics

    Customer Service

    customer service support

    Import and Export Documentation Administration

    Knowledge of import and export documentation

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    Customer Service Executive • Islandwide, SG

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