Product & Customer Operations Associate

Description

Founded by industry veterans Neil Kumar & Tiago Alves, and backed by top investors, TheLibrarian.io is a powerful AI Executive Assistant in Your Pocket. The Librarian is scaling rapidly globally, with a mission to become the go-to AI assistant for business executives and professionals on-the-go helping them automate workflows, manage communications, and boost productivity. Role Overview We are hiring a full-time Associate in the Asia timezone. This is a typical startup generalist role for a proactive self-starter who is not afraid to roll‑up the sleeves. If you are a get‑goer who enjoys doing a bit of everything, keen to learn on the job and turning user insights into action, this role is for you. You will be employee #6. You will work under the direction and supervision of our CEO (Tiago Alves). Key Responsibilities - Product QA & Tickets- Actively test The Librarian across all interfaces (eg WhatsApp, Slack, Web) - Reproduce issues, capture steps, logs, screenshots, and short clips - Create well-scoped GitHub tickets for the tech team, track to resolution, and verify fixes - Customer Onboarding & Support- Guide new users through setup and follow up to drive subscriptions - Deliver prompt, friendly support and triage issues - Capture FAQs and convert them into help content and quick replies - Events & Community- Help plan, coordinate, and attend APAC events or workshops as needed - Prepare demo scripts, talking points, and lightweight collateral - Capture leads, notes, and next steps, then follow through - Content & Social Media- Draft social posts, short articles, and a monthly newsletter - Create short demo videos showing The Librarian in action - Maintain a simple content calendar and collaborate on approvals What We’re Looking For - 2 to 4 years in a startup or product‑led environment (support, ops, CX, QA, or similar) - Comfortable testing tools and writing clear bug or feature tickets - Independent profile with strong oral & written communication skills - Responsive, organized, and proactive in an async, remote team What You’ll Gain - High ownership and a broad scope across product, customers, and growth - Close collaboration with the founders and fast feedback loops - A chance to make a real impact on the growth and success of our startup Location While we are an international team with offices in Seattle and Singapore, we are looking for someone based in the Asia timezone where our CEO is also located. Seniority Level Entry level Employment Type Full-time Job Function Product Management and Marketing Industries Software Development #J-18808-Ljbffr Industry

Other Category

Management & Operations Sub Category

Operations & Business Administration