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IT Support Engineer

IT Support Engineer

BAN LEONG TECHNOLOGIES PTE. LTD.D14 Geylang, Eunos, SG
1 day ago
Job description

Roles & Responsibilities

Key Responsibilities :

  • Design, develop, and implement IT policies and procedures to ensure data accuracy, security, and compliance with regulations.
  • Evaluate and address business requirements, considering outsourcing versus in-house solutions and developing partnerships with IT suppliers and vendors.
  • Provide technical support and back-up during incidents, ensuring timely resolution.
  • Translate business needs into system solutions to ensure the long-term supportability of IT architecture.
  • Prepare reports and documentation for senior stakeholders based on past incidents and evaluations.
  • Manage all aspects of IT systems, including hardware, software, networks, and end-user equipment to ensure stable operations.
  • Provide help desk and technical support to on-site and remote employees, including subsidiary IT systems.
  • Conduct user acceptance tests on new or upgraded equipment and perform scheduled system tests.
  • Monitor and manage the security of IT assets, data, network access, and backup systems, and supervise audits to verify security.
  • Ensure the availability of application systems to support business operations and measure IT performance across various domains.
  • Research and recommend improvements to existing infrastructure and manage the IT budget to ensure cost-effectiveness.
  • Maintain inventory of hardware, software, and other IT supplies.
  • Manage employee onboarding and offboarding IT processes.
  • Recommend improvements for the organization's IT systems.
  • Implement enhancements or modifications to IT tools and processes.

Requirements :

  • Degree or Diploma in Computer Science or Information Technology relevant disciplines with at least 2 - 3 years working experience.
  • Good hands-on knowledge in network, Mircosoft Active Directory, Microsoft 365, CCTV and Fortigate firewall.
  • Excellent communication skills, positive attitude, and ability to work effectively in a team.
  • Tell employers what skills you have

    Excellent Communication Skills

    Troubleshooting

    Hardware

    Outsourcing

    Inventory

    Active Directory

    Information Technology

    CCTV

    Compliance

    Networking

    Windows

    Audits

    Linux

    Business Requirements

    Technical Support

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    It Support Engineer • D14 Geylang, Eunos, SG

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