Roles & Responsibilities
Responsibilities :
- Attend to customer enquiries and complaints, including on-site calls
- Recommend preventive measures and provide prompt and effective resolution to technical problems
- Assuage dissatisfied customers with prompt resolutions for any product or service issues
- Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
- Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
- Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department
Requirements :
Diploma / Degree in Mechanical EngineeringMinimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
Resourceful with good analytical and interpersonal skills
Strong communication skillsGood team player with ability to lead and multi-taskPossess Class 3 driving license will be an added advantageTell employers what skills you have
HVAC Services
Field Service
Preventive Maintenance
Troubleshooting
Technical Assistance
Interpersonal Skills
HVAC
Electrical
Driving License
Class 3 Driving License
Communication Skills
Team Player
Customer Service
Electronics
Commissioning
Mechanical Engineering
Technical Support