Kubernetes, Docker
Application Maintenance / Support
Key Responsibilities :
- Provide application L1 / L2 support and system checks (CPU, disk usage, logs, services)
- Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations
- Monitor application health and system alerts, escalating issues as needed
- Log incidents and service requests in the ticketing system, ensuring timely resolution
- Coordinate with L3 teams and vendors for issue escalation and follow-up
- Perform routine maintenance tasks, such as application updates, patching, and backups
- Maintain clear documentation of issues, fixes, and procedures
- Participate in system testing, deployment, and post-deployment support activities
- Assist in user access management and configuration tasks
Ideal candidate should have / possess :
Diploma / Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalentMinimum 2 years in application maintenance, support or server infrastructure setupExperience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logsExperience with at least two of the following Virtualization Technology / Platforms : VMware, Xen, KVM, OpenStack, Cloud Stack, Azure StackExperience with cloud orchestration, configuration management and auto-scaling techniquesThorough knowledge of networking, routers, switches, and WiFi setupHands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storageGood knowledge of storage technologies, such as NAS, SAN, SDSExperience with automation tools such as Salt / Chef / Puppet / AnsibleExperience with load balancing setup for TCP / IP, HTTP, DNS, routings.Experience in using software version controlKnowledge of IT security standards, for instance from CIS or IM8.Experience in IT security policy management and enforcing IT securityKnowledge of computer hardware components and ability to restore faulty servers to working condition.Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.Experience in system installation planning, execution, routine