Indoor Sales Support Assistant

The Indoor Sales Support Assistant provides essential support to the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth sales operations. This position requires a detail-oriented individual with strong organizational skills and the ability to collaborate effectively with both the sales team and customers.

Key Responsibilities :

Sales Support :

Assist the sales team with preparing quotes, proposals, and presentations for clients.

Process sales orders accurately and ensure they are completed in a timely manner.

Prepare sales reports and assist in tracking sales performance.

Maintain customer records and databases, ensuring they are up to date.

Coordinate and follow up on customer orders and requests, ensuring they are processed promptly.

Customer Interaction :

Respond to customer inquiries via phone, email, or in-person regarding products, services, and order status.

Provide excellent customer service by addressing concerns or issues related to products, orders, or billing.

Assist in resolving customer complaints or issues, escalating to the appropriate team member when necessary.

Administrative Support :

Maintain accurate records of sales transactions, customer information, and other relevant data.

Assist in the preparation and organization of sales meetings, including scheduling, materials, and presentations.

Process invoices and support the accounts team with billing inquiries.

Support the sales team in organizing product demonstrations, events, or trade shows if applicable.

Inventory Management :

Keep track of product availability and stock levels, ensuring sales teams are informed about inventory status.

Coordinate with the warehouse or inventory team to ensure timely product delivery and shipments.

Sales Operations Coordination :

Provide administrative support to the sales team, helping to maintain a smooth workflow within the sales department.

Assist in creating and maintaining sales documentation, contracts, and agreements.

Monitor sales pipeline and provide timely updates to the sales team about pending deals or opportunities.

Qualifications :

High school diploma or equivalent (Bachelor's degree in business, marketing, or a related field is a plus).

Previous experience in sales support, customer service, or administrative roles is preferred.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

Familiarity with sales processes and basic understanding of product offerings.

Strong organizational skills and ability to multitask.

Skills :

Excellent communication skills (both written and verbal) for interacting with customers and team members.

Strong attention to detail and accuracy in handling orders and maintaining records.

Ability to work independently and as part of a team.

Strong time management skills and the ability to prioritize tasks effectively.

Problem-solving skills and the ability to handle customer inquiries or issues professionally.

Work Environment :

Office-based environment, with occasional interaction with customers or clients in person.

Regular business hours, with flexibility depending on the needs of the sales team.