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RGF Professional RecruitmentSingaporeCompany Overview
Customer Service Executive or Supervisor – Airfreight, 5.5 days
We are seeking a proactive and experienced Customer Service Executive and Supervisor to manage airfreight operations and client coordination. This role combines hands-on shipment execution with team support and compliance oversight. The ideal candidate will ensure smooth communication with customers and international partners, maintain documentation accuracy, and contribute to continuous improvement initiatives.
Location : Changi
Job Description
KEY DUTIES AND RESPONSIBILITIES :
Customer Service & Shipment Coordination
- Handle inbound calls and respond promptly to customer inquiries
- Provide timely updates on freight schedules, delays, and service disruptions
- Prepare airfreight quotations and ensure rate approvals before shipment departure
- Track shipments in transit and escalate issues as needed
- Maintain accurate records in internal systems and ensure documentation closure
Operational Execution
For Supervisor position :
Team Support & Supervision
Compliance & Continuous Improvement
Requirements
BACKGROUND & EXPERIENCE :
Additional Information
All shortlisted candidates will be contacted
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