Service Desk Engineer - Islandwide, SG

Roles & Responsibilities

Job Summary :

We are looking for a dedicated and customer-oriented to join our team. In this role, you will provide first and second-level technical troubleshooting across a broad spectrum of technologies. You will be the first point of contact for clients via phone, ticketing portals, and email, ensuring that incidents and service requests are addressed promptly and professionally.

Key Responsibilities :

• Provide technical support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, Microsoft 365, VPN (e.g., Cisco AnyConnect), and Active Directory.
• Manage and resolve tickets within SLA / KPI standards, ensuring accurate documentation and updates.
• Route complex issues to SMEs or vendors, acting as a point of contact between internal teams and clients.
• Track, manage, and close trouble tickets using ITSM tools such as ServiceNow.
• Prepare and deliver regular reports for clients and management as required.
• Follow Service Desk Standard Operating Procedures (SOPs).
• Support both Windows and macOS operating systems and troubleshoot mobile devices (iOS / Android).
• Perform other duties as needed to support service operations.

Required Qualifications :

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

Tell employers what skills you have

Excellent Communication Skills

MacOS

Troubleshooting

Hardware

Ticketing

Active Directory

Information Technology

Ticketing Systems

Network Troubleshooting

JIRA

Service Desk

Operating Systems

Windows

Mobile Devices

ITIL

Technical Support