Service Desk Engineer

Responsible for the construction,

testing, installation, operations & facility management of

client platforms to meet agreed business needs & service

levels.

Perform troubleshooting for client

platform related problems.

Respond promptly to

incident, investigate & provide temporary & / or permanent

resolution of incidents escalated. Provide timely status updates to

relevant parties.

Perform service request

related to client platforms.

Monitor the

agreed service level, document & maintain the configuration of

the systems; provide regular reporting to relevant

parties.

Involve in client platform

implementation / upgrade project.

Manage client

platform implementation / upgrade project.

Perform on research / evaluation of client platform

tools.

Provide systems related technical

advice to customers or project team.

Manage

client platform management systems.

Manage

systems changes through change request process & provide status

reports to the relevant parties.

Perform

client platform related presales tasks.

Gather

business & / or application requirements on the infrastructure to

perform the infrastructure requirement analysis &

design.

Ensure service level meet requirement.

Propose and implement action plan when required.

Established facility management standards / best practices

to ensure operation consistency across project / facility management

teams.