This job offer is not available in your country.
Service Desk Engineer - AXPARA SOLUTIONS PTE. LTD.
AXPARA SOLUTIONS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG10 days ago
Job descriptionServe as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk) . Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently. Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline. Escalate unresolved issues to relevant next level support team (L2 / L3) Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk . Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards Handle user account lifecycle management (Joiner, Mover & Leaver) , access provisioning in accordance with company IT security policies. Perform regular out of office hours on call duties as per operational needs Oversee DSAT feedbacks and take corrective action Handle account provisioning across various system platforms (Active Directory, GSuite email account, Windows, Linux etc) for staff and generic accounts such as service accounts, admin account or FTP. Oversee daily cessation activities and evaluate any potential issues to ensure compliance with audit requirements. Provide reports upon stakeholder requests to list the active users or users associated with a specific application. Manage and process IT service requests, assist in projects including user profiling setup, software installation, and system configuration Assist in DWS (Digital Workplace Services) BAU tasks and projects such as but not limited to the following : OS imaging, deployment, upgrade, and tracking (Windows and Mac) Endpoint device management Hardware refresh Maintain up-to-date knowledge base articles for common issues, troubleshooting steps, and SOPs used by the Service Desk team Collaborate with cross-functional teams (Product Managers, Engineering, Architects, etc.) , and business stakeholders and ensure proper escalation to improve service delivery and user experience. Communicate effectively with end-users, keeping them informed of the status of incidents and requests. Monitor alerts triggered from servers, databases, or systems and inform the respective teams for necessary actions. Degree / Diploma in Computer Science, Information Technology, or related field Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support Engineer, or other similar roles Working knowledge and experience on ITSM ticketing tools (ServiceNow, etc.) Working knowledge and experience on computer hardware, OS, software, and applications both in Windows and Mac environments. Comfortable in supporting users over the phone, onsite, or remotely using remote access tools such as Teamviewer Possess an ITIL v3 and above Foundation certification is an advantage Knowledge of user access management processes and tools such as Sailpoint or OKTA is a plus. Excellent written and verbal communication skills A minimum of 3 years of experience in a 24X7 service desk or technical support role Good interpersonal and problem-solving skills Able to multitask and prioritize the tasks accordingly Pragmatic and flexible mindset to succeed in an ever-changing and dynamic environment Capacity to learn and adapt to new technologies fast Ability to proactively carry out tasks independently or with minimal supervision Clearly and calmly communicating with team members or stakeholders to manage expectations and coordinate efforts during high-stress situations.
Roles & Responsibilities
Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk)
Location : Singapore
Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops)
Working Hours : Shift Working Hours (24X7) including weekend and public holidays
A. Overall Purpose Of The Job
- As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal,
- Tech Concierge Desk) . It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms.
B. Key Responsibilities
The scope of responsibilities includes the following :
C. Job Profile
Required Qualifications
Required Competencies
Tell employers what skills you have
Troubleshooting
Hardware
Ticketing
Service Management
TeamViewer
Active Directory
User Experience
Information Technology
Computer Hardware
Service Level
Service Desk
Windows
ITIL
Software Installation
Incident Management
Technical Support
Create a job alert for this search
Service Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG
Related jobs
- Promoted
IT Service Desk Engineer - THATZ INTERNATIONAL PTE LTD
THATZ INTERNATIONAL PTE LTDD06 Beach Road, High Street, SG Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At.Next-Generation digital solutions and services in the new norm.
If you're passionate about leveraging ...Show moreLast updated: 12 days ago
- Promoted
SERVICE ENGINEER
NETE2 ASIA PTE LTDD14 Geylang, Eunos, SG Monitor condition of network, server, application and security measures.Provide technical helpdesk support (24 / 7 standby) on IT and audio-visual issues on a weekly rotational basis with allowance.P...Show moreLast updated: 10 days ago
- Promoted
Service Engineer - SIMPLIFIED TECHNOLOGY PTE. LTD.
SIMPLIFIED TECHNOLOGY PTE. LTD.D14 Geylang, Eunos, SG Lead, coach, and support a team of service staff (like customer service agents, technicians, field service reps, etc.Schedule shifts, assign tasks, and ensure enough coverage.Motivat...Show moreLast updated: 20 days ago
- Promoted
Service Engineer - VIZZIO TECHNOLOGIES PTE. LTD.
VIZZIO TECHNOLOGIES PTE. LTD.D14 Geylang, Eunos, SG AI – Where Extraordinary Happens!.Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.
VIZZIO Technologies Pte Ltd is...Show moreLast updated: 12 days ago
- Promoted
Service Desk Engineer
AXPARA SOLUTIONS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk).Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops).
Working Hours : Shift Working Hours (24X7) includ...Show moreLast updated: 10 days ago
- Promoted
Service Desk Engineer (Shift) - East - PS-CY002
ALPHAEUS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Provide First Call Resolution (FCR) technical support via phone and email.Ensure calls are answered and emails are responded promptly.
Perform first level troubleshooting on all reported incidents a...Show moreLast updated: 12 days ago
- Promoted
Service Engineer
SIMPLIFIED TECHNOLOGY PTE. LTD.D14 Geylang, Eunos, SG Lead, coach, and support a team of service staff (like customer service agents, technicians, field service reps, etc.Schedule shifts, assign tasks, and ensure enough coverage.Motivat...Show moreLast updated: 30+ days ago
- Promoted
Service Desk Team Lead - U3 INFOTECH PTE. LTD.
U3 INFOTECH PTE. LTD.Islandwide, SG Job Title : Service Desk Team Lead (ITSM / ServiceNow).Location : Singapore – Ang Mo Kio or Bedok.Employment Type : 12 months contract - renewable and extensions depending on business needs and performa...Show moreLast updated: 8 days ago
- Promoted
Service Engineer
VIZZIO TECHNOLOGIES PTE. LTD.D14 Geylang, Eunos, SG AI – Where Extraordinary Happens!.Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.
VIZZIO Technologies Pte Ltd is...Show moreLast updated: 12 days ago
- Promoted
Service Engineer - BIOMED DIAGNOSTICS PTE LTD
BIOMED DIAGNOSTICS PTE LTDD22 Jurong, Jurong Island, Tuas, SG To ensure that all customers are provided with high quality care and attention throughout the sales and service process so that each customer is fully satisfied with the service and attention recei...Show moreLast updated: 7 days ago
- Promoted
Service Desk Engineer - PLOY ASIA PTE. LTD.
PLOY ASIA PTE. LTD.Islandwide, SG As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-S...Show moreLast updated: 13 days ago
- Promoted
Service Desk Engineer
PLOY ASIA PTE. LTD.Islandwide, SG As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-S...Show moreLast updated: 13 days ago
- Promoted
Service Desk Engineer (Shift) - East - PS-CY002 - ALPHAEUS PTE. LTD.
ALPHAEUS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Provide First Call Resolution (FCR) technical support via phone and email.Ensure calls are answered and emails are responded promptly.
Perform first level troubleshooting on all reported incidents a...Show moreLast updated: 12 days ago
- Promoted
Service Desk Engineer (Shift) - East - PS-CY002 - D01 Cecil, Marina, People’s Park, Raffles Place, SG
ALPHAEUS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Provide First Call Resolution (FCR) technical support via phone and email.Ensure calls are answered and emails are responded promptly.
Perform first level troubleshooting on all reported incidents a...Show moreLast updated: 12 days ago
- Promoted
Service Engineer (Chillers) - FLINTEX CONSULTING PTE. LTD.
FLINTEX CONSULTING PTE. LTD.D02 Anson, Tanjong Pagar, SG Attend to customer enquiries and complaints, including on-site calls.Recommend preventive measures and provide prompt and effective resolution to technical problems.
Assuage dissatisfied customers w...Show moreLast updated: 7 days ago
- Promoted
Service Desk Analyst at Gombak, Up to $3,600 (depends on experience) (12hr Shift) - SUCCESS RESOURCE CENTRE PTE. LTD.
SUCCESS RESOURCE CENTRE PTE. LTD.Islandwide, SG Up to $3,600 (depends on experience).We are looking for an Assistant Engineer to be an essential member of a 24 / 7 Service Desk to ensure high availability of our customer’s enterprise IT services a...Show moreLast updated: 20 days ago
- Promoted
IT Service Desk Engineer
THATZ INTERNATIONAL PTE LTDD06 Beach Road, High Street, SG Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At.Next-Generation digital solutions and services in the new norm.
If you're passionate about leveraging ...Show moreLast updated: 12 days ago
- Promoted
IT Service Desk Engineer - D06 Beach Road, High Street, SG
THATZ INTERNATIONAL PTE LTDD06 Beach Road, High Street, SG Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At.Next-Generation digital solutions and services in the new norm.
If you're passionate about leveraging ...Show moreLast updated: 12 days ago