Duty Manager

Reporting to the Front Office Manager, or whoever he might

delegate to, be responsible for the day-to-day activities within

Front Office and other services rendered by other operational

departments of the Hotel to ensure smooth operations and customer

service satisfaction in alignment with established SOPs and values

of the Hotel. Duties includes :

• To oversee and

support the day-to-day Front Office activities

To oversee and support services of various departments to ensure

smooth operations and guest satisfaction in line with the SOP and

values of the hotel in the absence of the various HODs (especially

at night, weekends and / or public holidays)

oversee the hotel in the night including Front Office, Night Audit,

F&B, Facility and Housekeeping operations

Manage and oversee Important Groups, VIPs including inspecting

rooms and ensure complimentary services / items are provided

for.

Hotels. Be part of the Fire Safety Team.

Respond to guest complaints with tact and promptness and ensure

corrective action to resolve issues / concerns. Ensure Guest Log and

Incident Log is updated and ready to be shared to FOM, EAM or GM at

their request.

room inventory closely and work well with Housekeeping and Ops to

ensure maximum utilization of rooms.

to interact with guests, attain feedback and build relationships.

Carry out special needs and requests of guests and repeat visitors.

Initiate correspondence regarding enquiries, reservations and

complaints.

security such as directing guest reporting incidents, safe box

handling, theft and activate security where required. Ensure

security policies are practiced and intact.

Maintain Cash Float. Ensure that FO cashier closures and handling

of finances are in accordance to procedures and credit

policies

the PMS Maintenance, Configuration, and Interface

Management

team and ensure a high level of customer service that wow

guests

establish SOPS and service standards including overseeing and

implementing changes and new processes.

Generate reports when required

tasks / duties as directed by Management