Account Operations Manager

Roles & Responsibilities

Position : Account Operations Manager

JLL is seeking an experienced Account Operations Manager to oversee the operational delivery and performance of a key regional / global Data Centre Client Account. This role ensures seamless service execution, compliance, and continuous improvement across APAC. Reporting to the Regional Account Director, the successful candidate will manage a diverse regional team, drive effective account operations, efficiency and innovation.

The successful candidate will be responsible for :

• Managing a diverse team across the APAC region delivering Data Centre projects and programmes of work across all disciplines
• Implementation of governance, performance management, and driving a culture of continuous improvement
• Oversight of, and point of escalation for, ‘on account’ dedicated programme management teams and variable project teams (where used)
• Working with other internal stakeholders for implementation of effective operational support to our on-account dedicated delivery teams, including team training, engagement, and performance
• Managing a diverse set of client contracts and actions : ongoing, new, renewals, and expansions Providing superior client service
• Supporting year-on-year account growth / financial targets

Key Responsibilities :

Operational Excellence & Governance

Tracker & Reporting Management

Account Strategy Alignment

Financial, Commercial Oversight

Team Leadership & Development

Risk & Compliance

Key Result Areas

Key Attributes

Tell employers what skills you have

Document Management

Talent Mapping

Account Management

Construction

Operational Excellence

Contract Management

Invoicing

Team Training

Compliance

Project Management

Team Leadership

Manage Client Relationships

Programme Management

Real Estate

Global Account Management

Service Delivery

account strategy