Senior Duty Manager

An exciting opportunity has arrived at The Garcha Group,

Singapore's luxury boutique hotel group with four hotels in

Singapore, all of which are franchised under Marriott

International-the world's largest and most prestigious hotel

company.

Marriott

Hotels :

• Duxton Reserve

Singapore, Autograph Collection

Reserve Singapore, Autograph Collection

Vagabond Club, a Tribute Portfolio Hotel

Serangoon Club, a Tribute Portfolio

Hotel

Restaurants &

Bars :

(Duxton Reserve)

Isabel Bar, Officers' Mess Polo Bar (Maxwell

Reserve)

Sharab aur Kebab (The Vagabond Club)

(The Serangoon House)

Garcha Group

Benefits :

Marriott hotel, you, your parents or parents-in-law, children,

spouse / domestic partner, and siblings are eligible for discounts on

F&B and room rates in 8,700+ hotels

worldwide

you have access to the "Global Learning + Development" tool which

creates for you personalised learning experiences designed to help

you thrive in your Marriott career journey

Comprehensive health insurance plan with the option to upgrade at

subsidised corporate rates

staycation in any of the Garcha Group hotels

20% off food & beverage at Garcha Group restaurants and

bars

Essential

Functions

Take every

opportunity to amaze the guests.

Ensure all

guests are being treated in an efficient and courteous manner and

that all standards are being followed.

Handle

complaints.

Assists Front Office Manager &

Hotel Manager with hiring, training, and direction of new

department associates.

Supervise and manage

employees; manage all day-to-day operations; provide feedback,

understands employee positions well enough to perform duties in

employees' absence.

Utilize interpersonal and

communication skills to lead, influence and encourage

others

Ensure all front office quality

standards are complied with and that policies and procedures are

consistently applied.

Work in conjunction with

accounting to maintain and minimize levels of accounts

receivables.

Coordinate activities with other

hotel departments.

Assist in the daily

maintenance of room inventory status to achieve optimal levels of

revenue while maintaining high levels of guest

satisfaction.

Ensure the timely completion of

performance appraisals.

Function in place of

the Front Office Manager in his / her absence.

Be knowledgeable of policies regarding emergency

procedures and security concerns.

Assist with

any additional if required and as assigned by the Front Office

Manager or Hotel Manager

Teamwork Skills :

Be an enthusiastic, helpful and positive member of the

team.

Be professional, responsible and mature

in conduct and behavior.

Be understanding of,

encouraging to and friendly with all co-workers.

Maintain open line of communication with each

department.

Communicate pertinent

information.

Respond positively to new

ideas.

Openly accept critical / developmental

feedback.

Be available to work a flexible schedule to include

weekends and holidays.

Maintain effective

communication through the use of meetings, log books and

bulletins.

Be available to help other

departments in emergency situations.

Perform

other assignments as directed by the General Manger.

Adhere to all work rules, procedures and policies

established by the company including, but not limited to those

contained in the associate

handbook.

Specific

Job Knowledge, Skills and Abilities

The individual must possess the following

knowledge, skills and abilities :

Must

be able to speak, read, write and understand English.

Requires good communication skills, both verbal and

written.

Most tasks are performed in a team

environment with the employee acting as a team leader.

Extensive knowledge of the hotel, its services and

facilities.