SALES SUPPORT CO-ORDINATOR - D22 Jurong, Jurong Island, Tuas, SG

Roles & Responsibilities

Job Responsibilities

• Manage targeted orders and monitor delivery status;
• Attend to inbound calls from customers;
• Handling incoming enquiries, complains and feedback and resolve them in accordance with the company’s standards;
• Resolve all in scope enquiries and take appropriate escalation actions when required;
• Provide alternatives solutions with excellent customer service via phone calls and emails;
• Follow-up with customer, when necessary, in a timely manner;
• Liaise with internal department to solve customer’s issue;
• Coordinate with delivery team on orders;
• Coordinate and provide sales support to the sales team;
• Maintain proper filling system;
• To perform any ad hoc assignments as assigned by immediate superior

Job Requirements

Please forward your resume in MS WORD FORMAT to yvvonnelum@drwhohub.com sherinazhao@drwhohub.com

Interested application kindly state your expected salary, last drawn salary and starting date

Tell employers what skills you have

Customer Service Skills

Microsoft Office

Microsoft Excel

Operational Excellence

ERP

MS Office

MS Word

Audits

Supply Chain Management

Microsoft Word

Customer Service

Shipping