Customer Service Center ($10.30 / Hour) Part time
KENTUCKY FRIED CHICKEN MANAGEMENT PTE LTDSerangoon Garden Circus, Southeast, Singapore17 days ago
Job descriptionAnswer inbound calls from guests in a professional and timely manner. Resolve customer enquiries related to orders, feedback, or promotions efficiently. Guide customers through our online ordering platforms. Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions. Enter orders and guest feedback accurately into the system. Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations. Assist in maintaining accurate guest records and operational trackers. Provide clear, updated information on products, menu items, and promotions to guests. Liaise with relevant teams to elevate unresolved issues where necessary. Submit and log customer refunds as per guidelines. Support shift-based administrative tasks as assigned.
Job Description & Requirements
- Flexi shift hours (min 4hrs / day).
- Initial 6 months in office (adjustable based on progress).
- Max 35hrs / week (per FHR guidelines).
- 5PM - 9PM
- $ / Hour
Key Responsibilities
Guest Services & Enquiry Handling
Order Logging & System Use
Data Entry & Reporting
Interdepartmental Coordination
Refund & Shift Operations
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Customer Service • Serangoon Garden Circus, Southeast, Singapore
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