Roles & Responsibilities
DUTIES AND RESPONSIBILITIES :
- Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
- Oversees IT equipment including laptops, audio / visual equipment and mobiles, encompassing hardware, patching, and compliance.
- Proactively prevent planned and unplanned outages to minimize system disruptions.
- Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
- General AV and IT Equipment support to departments for events
- Contribute to the "cloud first" strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.
- Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.
- Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.
QUALIFICATIONS AND EXPERIENCES :
Diploma or degree in Information Technology, Computer Science, or a related field.1 - 2 years of proven experience in a technical support or IT operations role.Strong technical and troubleshooting skills to solve day-to-day problems.Proficiency in gathering and analyzing information.Working knowledge and expertise with a variety of software, hardware, and applications.Willingness to solve complicated problems and see projects through to completion.Analytical skills to study problems and records and identify solutions.Team-oriented attitude to help other colleagues and departments with technicalInterested applicants please send your resume to venessagoh@recruitexpress.com.sg
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No : 99C4599
We regret that only shortlisted candidates will be contacted.
Tell employers what skills you have
Troubleshooting
Audiovisual
Analytical Skills
Hardware
Laptops
Information Technology
Strategy
IT Operations
Compliance
Teamoriented
AV
Technical Support