Roles & Responsibilities
Responsibilities :
- Involving in both restaurant and salons operations is mandatory
- Manage day to day restaurant & salons operations, and ensure a positive outlet image
- Coordinating front and back of the house operations for smooth delivery of services
- Training / coaching of new and current staff on customer service best practices
- Managing staff training, schedules and work performance
- Organize and supervise shifts
- Respond promptly to customer complaints, suggest solutions to resolve complaints
- Ensure compliance with safety and sanitation regulations
- Control operations cost and identify measures to cut wastages
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
- Preparing of reports
- Analyze and forecast sales figures to maximize profits
Qualifications & Requirements
Bachelor Degree in Hospitality, Retail Management or related fieldProven work experience as Restaurant Manager / Hospitality ManageStrong leadership skillsExcellent communication skillsFinancial Management skillsCustomer service orientedProven experience as Head of Operations or equivalent position in a fast moving companyPosses strong knowledge of beauty and F&B industry 's legal rules and guidelinesIn depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)Working knowledge of data analysis and performance / operation metricsTell employers what skills you have
Coaching
Excellent Communication Skills
Management Skills
Customer Service Oriented
Lifestyle
Financial Management
Sanitation
Interpreting
Cashiering
Customer Satisfaction
Customer Service
Hospitality