Roles & Responsibilities
Responsibilities :
- Involving in both restaurant and salons operations is mandatory
- Manage day to day restaurant & salons operations, and ensure a positive outlet image
- Coordinating front and back of the house operations for smooth delivery of services
- Training / coaching of new and current staff on customer service best practices
- Managing staff training, schedules and work performance
- Organize and supervise shifts
- Respond promptly to customer complaints, suggest solutions to resolve complaints
- Ensure compliance with safety and sanitation regulations
- Control operations cost and identify measures to cut wastages
- Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
- Preparing of reports
- Analyze and forecast sales figures to maximize profits
Qualifications & Requirements
Bachelor Degree in Hospitality, Retail Management or related fieldProven work experience as Restaurant Manager / Hospitality ManageStrong leadership skillsExcellent communication skillsFinancial Management skillsCustomer service orientedProven experience as Head of Operations or equivalent position in a fast moving companyPosses strong knowledge of beauty and F&B industry 's legal rules and guidelinesIn depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)Working knowledge of data analysis and performance / operation metricsTell employers what skills you have
Coaching
Excellent Communication Skills
Management Skills
Sales
Customer Service Oriented
Lifestyle
Data Analysis
Financial Management
Supply Chain
Sanitation
Compliance
Salons
Customer Service
Cut
Hospitality