Assistant Restaurant Manager - TEMPER PTE. LTD.

Roles & Responsibilities

Job Description & Requirements

Key Responsibilities

• Greet guests upon arrival and ensure they are comfortable throughout their visit
• Assist guests in making reservations or seating arrangements through email, phone call and reservation system
• Provide comprehensive information about the restaurant's menu, specials, and promotions
• Develop and implement innovative guest service standards and initiatives to ensure guest satisfaction and loyalty, including guest recognition programs and surprise-and-delight experiences
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences, including amenities and services such as private dining, special dietary requirements, and personalized dining experiences
• Monitor guest feedback and respond to complaints or concerns promptly and effectively in a professional manner, including escalated issues
• Develop and conduct training plans for junior members of the guest relations team

Who we are looking for :

Tell employers what skills you have

Coaching

Quality Control

Advertising

Restaurants

Food Quality

Inventory

Purchasing

Guest Relations

Attention to Detail

Customer Satisfaction

Team Player

Customer Service

Micros

Food Service