Partner Success Specialist

Roles & Responsibilities

About SG EPAY

SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS). We deliver innovative digital payment and acquiring solutions, empowering merchants and partners across the region. Our mission is to drive seamless digital commerce with a strong commitment to compliance, efficiency, and customer success.

Role Overview

We are looking for a proactive and relationship-driven Partner Success Specialist to support and grow our network of partners and merchants. You will act as the key point of contact for partners, ensuring they are fully supported, maximising the value of our solutions, and contributing to long-term business growth. This role requires excellent communication skills, attention to detail, and a strong customer-first mindset.

Key Responsibilities

• Build and maintain strong relationships with key partners and merchants, ensuring their continued success with SG EPAY solutions.
• Drive partner onboarding, training, and enablement to ensure smooth adoption of products and services.
• Serve as the primary point of contact for partner inquiries, escalations, and operational support.
• Collaborate with internal teams (Sales, Operations, Finance, Compliance, and Tech) to deliver seamless partner experience.
• Monitor partner performance, prepare reports, and share actionable insights with both internal stakeholders and partners.
• Identify opportunities to enhance partner engagement, cross-sell additional services, and drive growth.
• Support partners in resolving payment or operational issues, ensuring compliance with MAS regulations and company policies.
• Assist in partner retention strategies and contribute to business process improvements.
• Participate in partner events, meetings, and presentations as required.

Requirements

Personal Attributes

Tell employers what skills you have

CRM

Outlook

Account Management

Microsoft Office

External Audit

ISO

Knowledge Management

Customer Success

FOCAL

User Friendly

Sales Operations

Attention to Detail

Process Management

Project Administration

Banking

Business Process