Roles & Responsibilities
Responsibilities
- Coordinate with customers on shipment and delivery enquires
- Providing prompt and professional attention to all their requests or problems
- Process all job orders into the system promptly and accurately
- Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
- Liaise with different internal department & external contractor when required
- Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
- Timely monitoring and update of vessel details via Port net
- Build and maintain good rapport with customers to fulfil their requirement
- Respond to emails, phone calls, and other forms of correspondence.
- Prepare job sheets for account’s department to generate customers’ invoices
Job Requirements
Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantageDiploma holder or its equivalent with 2 years of work experienceGood phone etiquette, problem solving, good communication and organization skillsAble to work independently and resolve issues arising from late deliveries, customer complaints, etc..Customer service oriented, team player with initiative and willing to take on responsibilitiesAbility to respond to ad-hoc and urgent demand on timely and professionallyTell employers what skills you have
Commodity
Customer Service Oriented
Microsoft Office
Microsoft Excel
Inventory
Supply Chain
Problem Solving
Freight
Trucking
Transportation
Customer Oriented
Team Player
Customer Service
Shipping
Able To Work Independently