Customer Service Coordinator

Roles & Responsibilities

Responsibilities :

• Attend to customers’ needs and inquiries promptly and professionally.
• Collect and analyze details to prepare product / service report summaries.
• Compile reports on overall customer satisfaction.
• Handle site permit applications, including Risk Assessment, Method Statements, and Permit-to-Work submissions.
• Manage customer complaints, provide appropriate solutions and alternatives within company guidelines, and follow up to ensure resolution.
• Assist with scheduling and placement of work orders.
• Be present onsite to coordinate and assist colleagues before and during repair works.

Requirements :

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Risk Assessment

Customer Experience

Interpersonal Skills

Administration

Freight

Communication Skills

Customer Satisfaction

Statistics

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience