Assistant Executive [Marine Claims | Basic + VB]

Roles & Responsibilities

Job Summary : Join our team as a Marine Claims Specialist, where you will manage and process marine insurance claims, ensuring timely and accurate settlements. This role offers an opportunity to work with a diverse range of clients and stakeholders in the marine insurance industry.

Responsibilities :

• Attend to telephone enquiries and walk-in customers.
• Liaise with clients, intermediaries, surveyors / adjustors, handling agents, overseas Principals, and our Group of Companies.
• Manage correspondence and attend meetings with clients / intermediaries when required.
• Upon claims notification, gather relevant customer details, arrange surveys, and contact settling agents if needed.
• Create claim files / checklists and check policy / reinsurance / treaty arrangements before confirming underwriting acceptance with our Group of Companies.
• Send acknowledgment letters and request necessary claims documents from clients / intermediaries.
• Prepare and dispatch PLA / Cash-Call Advice; follow up with reinsurers for payments.
• Draft LLA / MLR for approval and ensure reserves are timely and accurate.
• Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
• Verify premium payment before processing claims and liaise with Finance on payment delays.
• Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
• Update records for exceptional claims (e.g., ex-gratia payments, large losses) and related recoveries.
• Review and escalate claims exceeding authority to HOD / Senior Management for approval before notifying Customers, Settling Agents, etc.
• Review files regularly, compile monthly / quarterly statistics as needed.
• Conduct UAT for Marine Claims module.
• Carry out duties assigned by management.
• Any other ad hoc duties assigned.

Requirements :

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name : Tung Chi Jun (Deng Zijun)

EA Personnel Reg. no. : R25157470

EA License no. : 07C5771

Tell employers what skills you have

UAT

Microsoft Office

Reserves

settlement of claims

Reinsurance

Customerfocused

Underwriting

General Insurance

Communication Skills

Statistics

Team Player

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