Director, IT Service Delivery Transformation

Director, IT Service Delivery

Transformation

An excellent

Director, IT Service Delivery Transformation opportunity has just

arisen with a global brand.

Job Purpose :

Lead the transformation of IT service delivery by

centralizing operations and driving service

excellence.

Job Responsibilities :

Develop and implement a strategy to

centralize IT service delivery operations.

Lead proactive monitoring, ensuring issues are resolved

before impacting business operations.

Standardize infrastructure management across networks,

servers, and cloud environments.

Establish

governance frameworks, policies, and performance metrics for

service operations.

Collaborate with leaders,

vendors, and teams to drive transformation and secure

buy-in.

Job Requirements :

15+ years in IT service delivery,

with senior leadership transformation experience.

Strong knowledge of ITIL, COBIT, ISO 20000, and service

governance frameworks.

Proven track record of

leading centralization and IT service optimization

initiatives.

Excellent leadership,

communication, and problem-solving skills to influence

stakeholders.

• ITIL certification required;

Lean Six Sigma and COBIT certification are

advantages.

The successful Director,

IT Service Delivery Transformation must possess extensive IT

governance and leadership experience.

To explore

this opportunity, apply today with your CV at

naveen.vasudevan@persolapac.com

PERSOLKELLY

Singapore Pte Ltd

R1330844 (Naveen Vasudevan)

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