Floor Manager - AIR SINO-EURO ASSOCIATES TRAVEL PTE. LTD.

Roles & Responsibilities

JD for Floor Manager – Saturday, Sunday and Public Holidays

Purpose of the Role

The Floor Manager is responsible for overseeing smooth on-ground operations during peak periods on weekends and public holidays. This role ensures a high standard of customer service, staff coordination, and prompt resolution of issues to enhance customer experience and operational efficiency.

Key Responsibilities

• Supervise and support frontline staff during operating hours.
• Monitor floor activity, customer flow and staff deployment to ensure efficiency.
• Handle and resolve customer queries, complaints, or service disruptions promptly.
• Ensure that operational procedures, safety protocols, and service standards are followed.
• Liaise with the back-office or management team for any urgent decisions or support needed.
• Brief staff at the start of each shift and ensure all are aware of promotions, special events, or updates.
• Maintain a visible and approachable presence to both staff and customers.
• Submit a brief end-of-day report highlighting key observations, issues and feedback.

Candidate Requirements

Desirable Attributes

Please include the following in your resume :

Tell employers what skills you have

Forecasting

Customer Experience

Customerfacing

Inventory

Hospitality Industry

Approachable

Accounting

Cashiering

Communication Skills

Customer Service

Scheduling

Able To Work Independently

Japanese

Hospitality