Floor Manager

The Floor Manager will assist the Restaurant Manager in

overseeing all facets of the outlet. He must maintain and control a

high level of guest service. This is achieved by ensuring

consistent and thoughtful service, demonstrated by the restaurant

staff. The Floor Manager is also responsible for the hiring,

training, supervising, and disciplining of the

staff.

Promote restaurant

business and continually increase database contacts

Ensure the restaurant ethos is in line with Mondrian

Singapore Duxton standards are consistently maintained

Ensure and promote compliance with all local liquor,

health and sanitation regulations

Manage and

provide direction to all bar employees on the floor during shifts

and events

Hold staff accountable to uphold

uniform and grooming standards to the highest level

Ensure that staff receives consistent and proper

communication (verbal, email, memos etc)

Monitor departments performance with respect to the

restaurant budgets

Monitor and maintain proper

inventory to ensure it's in line with budgeted cost of

sales

Seek out and produce events to generate

revenues for the property

Hold staff

accountable for giving an Engaging Dynamic Guest Experience to all

guests on property

Consistently monitor

quality of service and product delivered on property

Collaborate on needs of departmental staff

scheduling

Instruct staff in on-going training

to uphold service standards

Coordinate menu

sponsorship deals and menu product placement

Interview employees and provide input on talent

selection

Assess employee performance and

provide feedback annually and throughout the

year

How do I deliver

this?

Tell it like

it is- Authentic, honest, you mean it, sincere,

true.

Have fun and make friends

• fun, energetic, whimsical, upbeat, "wink",

casual.

I've got your

back- Accountable, responsible, makes up for own

promises, knows how to take ownership, follows - thru,

dependable.

Play to

win - Original, cutting edge, new, "outside the

box"; open to new possibilities,

different.

Right here, right now -

Attentive, detail-oriented, always focused, always

in the moment, precise, owns the guest.