Roles & Responsibilities
Sales & Business Development
- Promote and sell maintenance services and repairs for elevators, escalators, and related systems.
- Identify and develop new business opportunities with potential clients in various sectors (e.g., commercial buildings, industrial building, government sectors etc.).
- Build and maintain strong, long-term relationships with existing and potential Clients.
- Conduct site surveys and assess Client’s need to provide customized service packages and solutions.
Technical Consultation & Solution Selling
Provide technical expertise and recommendations to customers regarding maintenance plans, service contracts, repairs services and elevator / escalator systems.Prepare and present technical proposals, service agreements, repair quotation to Clients.Address Customer inquiries and resolve technical issues promptly to ensure Customer’s satisfaction.Account Management
Manage the lifecycle of Client accounts, ensuring regular maintenance schedules, system performance, repair works and timely renewals of service contracts.Monitor and follow up on outstanding payments, renewals and contract renewals / extensions.Coordinate with internal team (e.g., technical service engineers) to ensure smooth repair work and after-sales services.Customer Support & Service Delivery
Ensure Customer satisfaction by addressing concerns, managing escalations and ensuring the timely delivery of services.Act as a liaison between the Customer and Service Team to ensure effective service operations.Assist in troubleshooting and / or coordinating repair and / or modernization when required.Any other duties may be assigned as and when required by the Management Team of XJ Elevator Pte Ltd.
Tell employers what skills you have
Negotiation
Account Management
Sales
Troubleshooting
Microsoft Office
Microsoft Excel
Aftersales
Customer Support
Selling
Solution Selling
Customer Satisfaction
Customer Service
Business Development
Service Delivery
Surveys