Account Manager (S$5400-S$8000) - Islandwide, SG

Roles & Responsibilities

Responsibilities :

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer’s usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

Requirements :

Kindly email your Resume in MS Words Format to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE : The following information should be Included in the Resume. Thank you)

Shortlisted candidates will be notified for an interview.

MOM License : 09C3018

Tell employers what skills you have

Negotiation

CRM

Account Management

Management Skills

Sales

Cyber Security

Critical Thinking

Customer Relationships

Administration

Selling

Reliability

Strategy

B2B

Attention to Detail

Advocate

Presentation Skills

Customer Satisfaction

Team Player

Customer Service

Business Development