Roles & Responsibilities
🚀 Transform Customer Experience with Us!
Are you passionate about using data and digital innovation to reimagine customer journeys? We’re looking for a forward-thinking professional to help drive transformation efforts and deliver delightful, seamless service experiences . This role will be a 3-years contract position, with the possibility to convert into permanent.
🌟 What You’ll Be Doing
- Turn insights into impact – Analyze customer feedback and craft strategies that shape organisation-wide policies and streamline processes
- Unlock the power of data – Lead analytics projects that uncover trends and deliver actionable customer service insights
- Innovate with AI – Partner with industry experts to harness the potential of Generative AI and Agentic AI, implementing cutting-edge digital solutions that save time and boost efficiency
- Redesign journeys – Work with stakeholders to co-create customer journeys that are intuitive, user-focused, and future-ready
- Be a change catalyst – Drive change management initiatives and create communication strategies that bring people along on the transformation journey
🌟 What We’re Looking For
A degree in any discipline (bonus if in statistics, data management, or similar fields)8–10 years of relevant experience, ideally in digital product management or a related roleProven ability to enhance user experience through innovative digital solutionsStrong analytical skills — able to connect the dots, tell a compelling story, and translate ideas into practical workflowsFamiliarity with Design Thinking, Behavioural Insights, or UX design methodologies is a plusExcellent communicator and collaborator, skilled at engaging diverse stakeholders and spotting opportunities for innovation💡 If you thrive at the intersection of data, digital, and design — and love making a real impact on how people experience services — we’d love to hear from you!
We regret to inform that only shortlisted candidates are notified.
Justin Lee
Registration No : R22107715
APBA TG Human Resource Pte Ltd
EA License : 14C7275
Tell employers what skills you have
Analytical Skills
Customer Experience
Change Management
Data Management
Artificial Intelligence
UX Design
User Experience
Product Management
Digitization
Design Thinking
Statistics
Customer Service
Stakeholder Management
UX
Customer Journeys