IT Support Specialist

Roles & Responsibilities

Job title : IT Support Specialist

Contract Period : 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk
• Participate in and implement infrastructure projects
• Monitor infrastructure stability like Wifi, Printer, or Sharepoint
• In charge of inventory of all kinds of hardware like PCs / scanners / consumables as well as regualry Storeroom clean-up
• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents / service request
• Regularly provide statistical reports about support cases and incidents
• Collaborate with other IT Teams
• Support and regular checks that the conference rooms are properly working
• Handling vendors regarding hardware related changes, repairs and quotations
• Support new joiners with providing the requested hardware package
• Help user relocations within the building

Requirements :

Tell employers what skills you have

iOS

Troubleshooting

Microsoft Office

Hardware

Ticketing

Inventory

Consumables

Problem Solving

Information Technology

SharePoint

Service Desk

Application Support

Windows

Communication Skills

ServiceNow