Customer Service Manager (Waste Management) - SS10
THE SUPREME HR ADVISORY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG4 days ago
Job descriptionBachelor’s Degree in Business Administration, Management Studies, or a related field. At least 2 years in Customer Service Supervisory role. Lead, coach and mentor the customer service team to deliver exceptional service standards. Oversee team members' capability in managing sales leads effectively. Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures. Maintain an organized and efficient filing and database system for customer records and service documentation. Lead digital transformation efforts related to new systems or software. Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building. Prepare and generate monthly performance and operational reports. Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary. Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives. Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture. Provide insights into customer trends, operational challenges, and improvement opportunities. Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements. Provide support in data analysis and insights related to customer satisfaction and sales performance. Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information. Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction. Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
Roles & Responsibilities
- Job Tittle : Customer Service Manager
- Location : Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)
- Monday to Friday (8am to 5pm)
- Basic : $4000 to $4200 + Handphone Reimbursement : Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)
Requirements
Responsibilities :
Leadership of Customer Service Team
Oversee daily operations of the customer service department, ensuring prompt
resolution of customer inquiries, service issues, complaints, and escalations.
Achievement of Management Objectives
Collaboration with Business Development Team
Cross-Departmental Coordination
Samuel Siaw
The Supreme HR Advisory Pte Ltd
EA No : 14C7279
Reg No : R2412474
Tell employers what skills you have
Digital Transformation
Leadership
Microsoft Office
Data Analysis
Customer Loyalty
Invoicing
Administration
Administration Management
Team Lead
Customer Satisfaction
Financial Advisory
Regulatory Requirements
Customer Service
Business Development
Service Delivery
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Customer Service Manager • D01 Cecil, Marina, People’s Park, Raffles Place, SG
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