Sales and Marketing Executive

Roles & Responsibilities

Job Responsibilities :

• Sales & Customer Engagement :

o Prospect and promote jewelry products and services to walk-in customers and online platform users.

o Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, inbound calls).

o Attend to customers’ queries in-store and online.

o Be self-motivated and driven to achieve monthly sales targets.

o Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

o Handle complaints and feedback professionally and competently.

o Conduct daily stock counts and manage accurate inventory levels.

o Support merchandise transfer, stock take, and inventory counts.

o Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes.

o Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally.

o Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut.

o Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies.

o Monitor and analyze social media / digital analytics to recommend new strategies for improved performance.

o Collaborate with the operations team to ensure seamless execution of campaigns and promotions.

o Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots.

o Build interdepartmental relationships to enhance efficiency and achieve positive outcomes.

Job Requirements :

Tell employers what skills you have

Team Collaboration

Aftersales

Videography

Social Media

Inventory

Customer Engagement

Operations Management

Marketing Communications

Adobe Creative Suite

Gold

Digital Marketing

Photography

Photoshop

Video Editing

Scheduling