Spa & Wellness Centre Manager

About REKOOP

FLEX

REKOOP FLEX is a premium

recovery and wellness club in Singapore dedicated

to

helping members restore balance, enhance

performance, and achieve holistic well-

being.

Through cutting-edge therapies, personalised care, and a supportive

community,

we create transformative experiences

that empower our members to look, feel,

and

perform at their

best.

Job

Overview

The Spa & Wellness

Centre Manager oversees the daily operations of REKOOP

FLEX,

ensuring exceptional guest experiences and

smooth, efficient service delivery. This role

is

responsible for leading the team to achieve sales and membership

goals, maintaining

operational excellence

through strict adherence to SOPs, and providing ongoing

training

and guidance to

staff.

The Manager is both a strategic leader

and hands-on operator, fostering a

high-

performance, guest-focused culture while

driving revenue growth and supporting

the

long-term success of the

club.

Key

Responsibilities

Leadership

& Team Development

• Lead, motivate, and

inspire the team of Wellness Coordinators and Hosts to

deliver

outstanding service and sales

performance.

coaching, and development to team members.

Oversee staff scheduling and ensure optimal coverage during peak

and off-peak

hours.

regular performance reviews and address development

needs.

Sales & Revenue Growth

package, and product sales targets.

example in promoting REKOOP's services and benefits to

guests.

performance metrics.

marketing to support promotions, campaigns, and guest

retention

initiatives.

Operational

Excellence

treatment rooms, and wellness facilities operate

smoothly

and are maintained to premium

standards.

checklists for equipment

and

facilities.

cleanliness, safety, and readiness of all

areas.

and guest concerns.

Training & SOP

Compliance

service standards, wellness techniques, and

safety

procedures.

every team member is familiar with and follows REKOOP's SOPs

for

equipment, treatments, and guest

experience.

guidance when standards are not met.

Guest

Experience

personalised guest experience by setting and

upholding

premium service

standards.

understand their needs and encourage loyalty.

Handle escalated guest feedback with professionalism and

care.

Reporting & Administration

guest data, and payments.

management and ordering of supplies.

regularly to management on sales performance, team updates,

and

operational

matters.

Qualifications &

Requirements

experience in spa, wellness, hospitality, or related

operations,

with at least 1 year in a leadership

role.

achieving revenue targets.

coaching, and people management skills.

Excellent communication and interpersonal

abilities.

able to multitask in a fast-paced environment.

Knowledge of wellness, spa therapies, or fitness is an

advantage.

weekends, and public holidays as

required.

What We

Offer

incentives and bonus opportunities.

career progression within a respected wellness and lifestyle

brand.

training.

growth-oriented work culture.