Roles & Responsibilities
Job Responsibilities
- Develop work plans, assign clear responsibilities, and support staff in achieving targets while enhancing their technical and sales skills.
- Analyse customer needs, set clear service goals and standards, and lead by example.
- Regularly monitor customer acquisition progress and market competition trends, conduct analysis, and formulate effective strategies.
- Implement a fair, reasonable, and effective system of rewards and penalties that fosters teamwork and maintains good discipline among staff.
- Supervise daily operations to ensure smooth and efficient functioning of all departments.
- Conduct regular staff training sessions to enhance service quality and improve communication skills.
- Lead the team to achieve monthly sales targets.
Job Requirements
Presentable appearance, professional demeanour, with both authority and approachability.Proven experience in managing beauty / wellness operations.Responsible, dedicated, and committed to excellence.Strong professional skills with knowledge of beauty industry operations and business models.Prior beauty salon / spa management experience preferred.Ability to communicate effectively in Mandarin is required, as the role involves serving Mandarin-speaking customers and staff.Open to Singapore Citizens and Permanent Residents.Female candidates only, as this role involves supervising and working closely with female therapists in a female-focused spa environment, where gender is a genuine occupational requirement to ensure client comfort and cultural sensitivity.Qualifications
At least 2 years of store / centre management experience with solid professional knowledge.Strong professional ethics, with experience in promotions and staff training.Team-oriented, with strong communication, interpersonal, and stress-management skills.Honest, responsible, empathetic, and highly effective in execution.Tell employers what skills you have
Negotiation
Sales
Leadership
Microsoft Office
Interpersonal Skills
Risk Management
Administration
Customer Acquisition
Equipment Maintenance
Compliance
Good Communication Skills
Teamoriented
Communication Skills
Presentation Skills
Consulting
Beauty Industry
Team Player
Customer Service