Roles & Responsibilities
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Troubleshoot and resolve issues with software or hardware.
- Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
- Work experience in a service / help desk setting
- Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
- Possession of advanced knowledge of Wireless technologies and LAN
- Possession of advanced knowledge of all Laptop hardware and Desktop types
- Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
- Exceptional ability to work optimally in a fast-paced environment.
- Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
- Strong ability to effectively manage multiple tasks simultaneously
- Strong listening skills to fully understand what an end user’s needs and / or requests are.
Requirements :
Possess Higher Nitec in any relevant IT / Computer ScienceAbility to perform diagnosis of technical issuesAble to communicate well with end-users & have a strong sense of responsibilityProactive and a good team player, with a positive working attitude and able to follow instructionsAble to work independently and work as a teamAble to adapt to a dynamic working environment quicklyTell employers what skills you have
Listening Skills
Azure
Hardware
Laptops
Active Directory
Computer Hardware
Wireless
Operating Systems
Team Player
Able To Work Independently
Technical Support