Assistant Chief Concierge

POSITION

SUMMARY

Respond to guest requests

for special arrangements or services (e.g., transportation,

reservations, dry cleaning) by making arrangements or identifying

appropriate providers. Respond to special requests from guests with

unique needs and follow up to ensure satisfaction. Gather,

summarize, and provide information to guests about the property and

the surrounding area amenities, including special events and

activities. Answer, record, and process all guest calls, messages,

requests, questions, or concerns. Contact appropriate individual or

department (e.g., Bellperson, Housekeeping) as necessary to resolve

guest call, request, or problem. Review shift logs / daily memo books

and document pertinent information in logbooks. Ensure that any

outstanding requests from the previous day receive priority and are

resolved. Monitor inventory and order general office supplies.

Notify Loss Prevention / Security of any guest reports of

theft.

Assist management in hiring, training,

scheduling, evaluating, counseling, disciplining, and motivating

and coaching employees; serve as a role model and first point of

contact of the Guarantee of Fair Treatment / Open Door Policy

process. Report accidents, injuries, and unsafe work conditions to

manager; complete safety training and certifications. Follow all

company policies and procedures; ensure uniform and personal

appearance are clean and professional; maintain confidentiality of

proprietary information; protect company assets. Welcome and

acknowledge all guests according to company standards; anticipate

and address guests' service needs; assist individuals with

disabilities; thank guests with genuine appreciation. Speak with

others using clear and professional language; answer telephones

using appropriate etiquette. Develop and maintain positive working

relationships with others. Ensure adherence to quality expectations

and standards. Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than

or equal to 10 pounds without assistance. Perform other reasonable

job duties as requested by Supervisors.