IT Administrator / Systems Specialist - D12 Balestier, Serangoon, Toa Payoh, SG

Roles & Responsibilities

Responsibilities :

• Administer, monitor, and maintain both our on-premises server infrastructure and our new Microsoft Azure cloud environment.
• Manage virtual machines, storage accounts, networking, and cloud resources.
• Ensure high availability, performance, and scalability of IT systems.
• Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and connectivity issues.
• Support business-critical applications, including Microsoft 365, SharePoint Online, and OneDrive.
• Administer and monitor backup and recovery systems, including on-premises backups and Veeam backup solutions for Azure VMs.
• Ensure backup success and restore capabilities to safeguard business continuity.
• Enforce IT security policies and procedures in line with industry best practices.
• Manage user access controls, group policies, and authentication via Microsoft Entra ID (formerly Azure AD).
• Monitor firewall logs, detect vulnerabilities, and respond to potential threats.
• Maintain and optimize network infrastructure, including routers, switches, VLANs, and VPN gateways.
• Troubleshoot and resolve network performance and connectivity issues.
• Collaborate with external IT vendors (Helpdesk, Firewall, Azure MS Cloud, Applications, Intranet, Cloudflare, E-Commerce platforms).
• Ensure SLAs are met and IT projects are delivered on schedule
• Participate in IT transformation initiatives and process improvements.

Requirements :

Tell employers what skills you have

Switches

Troubleshooting

Azure

Hardware

Business Continuity

Active Directory

High Availability

Administration

Information Technology

Veeam Backup

Windows Server

Networking

VMware Server

Routers

ITIL

VPN