Supervisor, Operations

Roles & Responsibilities

Job Summary

The Supervisor in general will in charge of the inbound and outbound team. He / She will report to the Warehouse Manager. This role is responsible for end-to-end activities such as inbound receiving, returns, dispatch, labeling, picking, auditing and delivery processes that are required.

Role and Responsibilities

• Oversee daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
• Give guidance to employees in handling errors, problems, complaints and / or disputes
• Manage cycle counting program according to SLA
• Investigate stock discrepancies and feed causes for stock discrepancies through to the operation
• Investigate internal excess & short picks and feed causes through to the operations
• Report on any stock adjustments; including the reasons for these adjustments
• Responsible yearly staff performance, teamwork and etc
• Ensure KPI is met and prompt submission of reports
• Interpret and explain work procedures and policies to staff
• Prepare and manage reports, manuals, and other documents using a WMS or SAP
• Initiate and maintain orderly records in compliance with company regulations
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Perform ad-hoc tasks as assigned by Manager in support of operations when necessary

Requirements

Tell employers what skills you have

WMS

Store Operations

delivering KPIs

Leadership

Analytical Skills

Housekeeping

Inventory

Operations Management

Auditing

Forklift Operation

Inventory Management

Compliance

Team Management

Team Leader

Customer Service

Service Quality

Ability To Learn

Workplace Safety and Health