OPERATIONS MANAGER

Roles & Responsibilities

Key Responsibilities

• IT Infrastructure Management : Overseeing servers, networks, and enterprise applications to ensure smooth day-to-day operations and system availability.
• Team Leadership : Directing and motivating technical staff, providing feedback, and fostering a collaborative work environment to improve team performance and morale.
• Strategic Planning : Collaborating with senior leadership on strategic initiatives, aligning IT strategy with business goals, and participating in long-term business planning.
• Process Improvement : Analyzing operational processes, collecting data, and implementing improvements to enhance efficiency, productivity, and cost-effectiveness.
• Budget and Resource Management : Developing and managing budgets, forecasts, and resource allocation to optimize operational efficiency.
• Technology Integration : Evaluating and integrating new technologies to support IT service delivery and organizational growth.
• Vendor Management : Negotiating with and managing relationships with key IT suppliers and vendors.
• Incident Management : Leading investigations into operational incidents, including those related to non-compliance with procedures.
• Policy Development : Establishing and implementing operational management policies that align with company objectives and regulatory guidelines.

Essential Skills and Qualities

Minimum 5 years of experience in information technology department

Tell employers what skills you have

Budgets

Leadership

Microsoft Office

Oral Communication Skills

Microsoft Excel

Inventory

Administration

Information Technology

IT Operations

Business Planning

Project Management

Customer Service

IT Strategy

Service Delivery